FAQ
Frequently asked questions regarding Invite Tracker.
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Frequently asked questions regarding Invite Tracker.
Last updated
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Invite Tracker's prefix is /.
Due to Discord changing the prefixes, the forward slash will be the prefix used. This cannot be changed due to Discord's newer system.
Firstly, make sure the bot is not offline and that there are no current outages by checking Invite Tracker's support server's outage channel.
If there are no obvious outages, please mention the bot to check if Invite Tracker has enough permissions to view the channel. (You can not add any text other than the actual mention for this to work)
Lastly, if Invite Tracker is not responding to a mention, please make sure Invite Tracker has the right permissions. You can do this by running the /permscheck command and then assign all of the missing permissions to it. All of Invite Tracker's required permissions are listed here.
This feature has sadly been disabled due to it being against Discord's Developer Terms of Service. Having any features that include rewarding invites just enables server advertisement in servers and direct messages. This is something Discord views as unsolicited advertisement, which is exactly what breaks the Discord Developer Policy.
On free servers, there is an option to vote for the bot to gain 1 extra entry for a giveaway. It is important to note that this extra vote is not reflected in the "Participants" count. However, the bot will check if you have voted when the giveaway ends, so make sure to keep voting here!
Users can manage their dashboard subscriptions from the new My Account page. Click here to see how it works.
In order for your administrators or moderators to access Invite Trackers dashboard they will need the Manage Server or Administrator permission enabled on their role.
All of Invite Tracker's required permissions are required for a reason, so please be careful about what permissions you remove. If you do start to remove permissions, you have a high likelihood of rendering some of Invite Tracker's features useless.
Keep in mind that just giving the permissions it's role sometimes may not work as a specific channel has overridden it's permissions. So, to fix that you either need to add the Invite Tracker role in the specific channel and regrant the permissions needed or add Administrator to the Invite Tracker role.
If you want to give Invite Tracker all permissions without any more hassle, you may grant Administrator to the Invite Tracker role.
Add Reactions
Needed for Invite Tracker to react to join messages
Attach Files
Needed to send statistical graphs
Embed Links
Needed to send embeds such as leaderboards, giveaways, and embedded join/leave messages
Manage Messages
Needed to pin leaderboards
Manage Roles
Needed to grant roles such as reward roles, auto roles, or a verified role.
Manage Server
Needed to view the server's active invites so it can track them
Manage Channel
Needed for the bot to be able see invites created in a channel for tracking invites
View Channel
Needed to view messages so it can either respond to or track them
Read Message History
Needed to view older messages so it may edit them such as pinned leaderboards and giveaways
Send Messages
Needed to respond to commands and send join/leave messages, giveaways, or leaderboards
Use External Emojis
Needed to use private emojis for join, join dm, or leave messages
If you have a verification system in place, users being invited need to verify for your invites to be counted. You can check your plugin by going to the Dashboard -> Verification -> Verification Level to see if it is enabled. If you are using the plugin, make sure the level is set to Disabled.
It may be that this user is blacklisted, meaning their invites are not being counted. You can check this by going to the Dashboard -> Invite Tracking -> User Invites Blacklist.
Permission to Manage Server.
Permission to View Channel and Manage Channel in every channel a member can create a invite for.
Alternatively you can provide the bot with Administrator permissions by adding it to the Invite Tracker role. This will override any conflicting channel permissions you may have.
They may be using another user's link. You can check if you own a link by running /findlink. Vanity URL's also do not count as invites. One use invites will not count as they are deleted after being used, make sure you're creating an invite with more than one use.
If you have checked all of the above, creating a new invite link should register and count.
Please make sure you have double checked all of these possible reasons. If you have, we are always happy to assist you further with your inquiry in our support discord.