Ticket History

The History page shows tickets opened in your server. Use it to find open tickets, review closed tickets, and open saved transcripts.

Searching Tickets

You can search by ticket number, channel, member, reason, or Discord ID.

You can also filter by:

• Status
• Template
• Panel
• Transcript availability
• Opened date
• Closed date
• Transcript saved date
• Opener ID
• Closer ID

Dates can be entered as YYYY-MM-DD or DD/MM/YYYY.

History Table

The history table shows:

• Ticket ID and channel
• Opener
• Closer
• Template and panel
• Opened and closed dates
• Duration
• Transcript links when a transcript exists

Transcripts

If a ticket has a saved transcript, the History page shows a transcript link. Opening a transcript requires Discord login, and access depends on the template's transcript access settings.

See Ticket Templates for transcript setup.

WARNING

Transcripts on free servers are stored for 30 days after they are saved.

Premium servers keep transcripts with no time limit.

WARNING

Deleting a ticket channel manually marks the ticket as closed, but it does not run the normal close flow. Use the close button or /ticket-close when you want close roles, close DMs, close logs, and transcripts to run.